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PRIVACY POLICY

Description of collected data

Personal data is handled within the scope of the legal framework to manage and develop customer relations. I primarily collect personal data for processing orders.

The personal data handled in the register may be used for the following purposes:

 

Orders

I need personal data for handling orders for delivery and customer communications regarding such orders (e.g. order and delivery verifications). Furthermore, the data will be used for invoicing and debt collection and for handling possible complaints. Regarding payment data, I store only the method of payment and the price in case of returns.

Offering and marketing products

I may handle personal and shopping cart details and purchase histories for profiling the customer and to target offers, benefits, marketing activities and customer communications to attract specific customers. Personal details are also handled to send newsletters, or when a person participates in a competition, sweepstake or other marketing activities.

Customer account

If you have created a customer account on our website, I will use your personal data to administer the account in order for you to be able to see your purchase history, create wish lists and save your shopping cart. Address details are also stored for later orders. They can be amended or deleted by the customer or Saava Studio.

Developing products and services and anonymized reporting

I may handle personal data to improve our current products and services and to develop new ones. I can recognise feedback given and messages at studio@saavastudio.com. I use responses from consumer studies and surveys to analyse our customers’ preferences, expectations and opinions about our products, website and services. I use anonymized data for reporting purposes. Anonymized data cannot be used for recognizing people; I use these data solely to analyse the realisation of our commercial targets. This data is, for example, the total number of visitors on our website and the duration of visits.

Disclosing personal data to third parties

Your personal data may be disclosed within the scope of the applicable law to Saava Studio’s co-operation partners to the extent that it is necessary in order to carry out the customer’s assignment. Third parties may be personal data processors, and are only third parties accepted by Saava Studio, who enable us to perform assignments and further improve the customer experience. When I use subcontractors or third parties, I ensure that personal data handling by them is done under the data protection regulations.

To provide an excellent customer experience and to fulfil assignments, I may be required to send personal data for handling to the servers of service providers  located outside EU or EEA. In these cases I ensure that applicable contractual measures are applied to the transfer (for example, commitment to the EC standard contract clauses), that the transfer has a legal basis and their handling fulfils the legal confidentiality requirements.

Third parties that require data disclosure in order to process orders, are listed below. In addition, third parties I use for marketing, site development and analysis are listed below. This privacy policy covers the use of your data only by Saava Studio. Please read our co-operation partners’ privacy policies.
 

- Carriers: DHL

- Payment Service Providers: PayPal

- eShop system and order processing: Wix.com

- Marketing and Newsletter: Wix.com

- Others: Facebook, Instagram, Google




CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Meri-Pauliina Lehtinen
Luutnantinpolku 9 E 40
00410 Helsinki
+358504328587
studio@saavastudio.com

Saava Studio
studio@saavastudio.com

+358 50 432 8587
Helsinki, Finland

© Saava Studio 2020

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