SHIPPING POLICY

Shipping time

We strive to ship orders as swiftly as possible. This means that we deliver orders to Finland within 3–5 working days of receiving them. At peak times (campaigns, launches and public holidays), shipping times may be slightly longer. 

We deliver orders abroad within 1–14 working days depending on the destination country. (DHL Express Worldwide)

 

Finland

Estonia
Denmark
Sweden

3-5 working days

Belgium

Germany

Latvia

Lithuania
Luxembourg
Netherlands
Poland
United Kingdom

5-7 working days

Rest of the Word

1-2 weeks

Shipping method and charges

Shipping charges include postage and packing costs. The shipping charges are automatically added to the total price when you place an order. If any of the items you have ordered are sold out, we will contact you immediately.
If you wish to make changes to your order, please contact me, studio@saavastudio.com, as soon as possible.
We reserve the right to change shipping methods during campaigns. In campaigns with free shipping, we reserve the right to select the most inexpensive method.


The shipping charges depend on both the weight and volume of the order. The shipping charges are based on the current postal rates. The shipping charges for orders in Finland start from €12.
 

 

Payment methods

You pay for the items and their shipping when placing your order. The following payment methods are available in our online shop:
debit or credit cards

Paypal payment methods


Payments are processed through the website of PayPal Holdings, Inc.

Also invoice & bank transfer is available as a payment method with prior agreement.

 

PayPal

PayPal Holdings, Inc acts as a collecting payment service provider and is an authorized Payment Institution. PayPal will be shown as the recipient on your bank or credit card statement. PayPal Holdings, Inc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

PayPal (Europe) S.à.r.l. et Cie, S.C.A.,

22-24 Boulevard Royal

L-2449

Luxembourg

Tel: +358 9 725 224 16
www.paypal.com

 

VAT

The customer is responsible for all the custom and VAT duties. Customers from non-EU countries are exempt from paying the Finnish VAT but they are responsible for paying possible customs, local VAT and similar expenses in their own country.

Exchange and Return Policy

In accordance with the Finnish Consumer Protection Act, we offer a 14 day exchange and return policy for all of our items starting from the date of receiving the item in question. Please note that the customer is responsible for the return shipping costs.

All payments concerning returns are handled through PayPal Holdings, Inc. With credit card payments, the money is returned directly to the card in question (for example Visa, Mastercard).

If you wish to make a return, please be in contact at studio@saavastudio.com. It takes approximately two weeks to process returns. We strive to process returns as swiftly as possible.

 

 

Problems with shipping and faulty items


If an item has gone missing during shipment, is faulty or the wrong item has been delivered to the customer, the customer must notify us immediately at studio@saavastudio.com. The notification regarding an incorrect delivery or a faulty item must be made within 14 days of receiving the item. If the parcel has been damaged during shipment, a complaint regarding the damaged item must be placed immediately to the courier company. 

Complaints


If you wish to make a complaint, please contact me at studio@saavastudio.com.

Other information


We reserve the right to make changes to our terms and conditions. We recommend that you read our current terms and conditions carefully before placing your order. We handle all customer data with utmost confidentiality.